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PAX Plus comes with a ten (10) year limited warranty from the date of retail purchase by the original purchaser. For customers located in California who purchase on pax.com, the PAX Plus ten year limited warranty starts from the date of delivery to the original purchaser.
PAX Labs only warrants the PAX Plus device against defects in materials and workmanship under normal use for 10 years from date of retail purchase from PAX (or from the date of delivery for customers located in California), and from authorized PAX retailers by the original purchaser (this Limited Warranty is NOT transferable to subsequent purchasers). Warranty does not apply should you purchase through a 3rd party reseller such as eBay and Craigslist. We will not honor warranty claims for products purchased from unauthorized resellers.
If a valid claim under this Limited Warranty is received within the 10 year warranty period, PAX Labs will, at its discretion, (1) Repair the product defect, or (2) Exchange the product with a product that is new. Note: Product color is subject to availability and is at the sole discretion of PAX Labs. Personalized/engraved or limited edition devices will be replaced with a standard/non-engraved device.
If you have purchased a non-custom engraved device from pax.com, PAX will make an effort to issue a replacement device that is also engraved with a non-custom design. We cannot guarantee that your replacement device will have the same engraving as your original device. If engraved devices are no longer available, you may receive a non-engraved device.
Except as stated herein, PAX Labs makes no other express warranty.
Any non-PAX Labs products, any PAX Labs products other than the PAX Plus device; any accessories or attachments; the concentrate adaptor (if any); Damage caused by accident, abuse, misuse, flood, fire, earthquake, or other external causes; Damage caused by the device being exposed to or coming in contact with moisture (e.g. liquids, water, rain, extreme humidity, unusually heavy perspiration or other moisture), or extreme thermal or environmental conditions (e.g. sand, food, dirt or similar substances); Damage caused by operating the device outside the permitted or intended use as described by PAX Labs in the device documentation; Damage caused by concentrates, the concentrate adapter, or waxes; A device or part that has been modified to alter functionality or capability; Damage to the device (1) attributable to accessories or attachments not authorized or recommended by PAX Labs or (2) attributable to accessories or attachments authorized or recommended by PAX Labs but where usage thereof was outside of normal or recommended use; Cosmetic damage occurring through wear and tear, including but not limited to scratches, dents, and broken plastic; Any device where the serial number has been tampered with, erased or obscured or is not genuine; and Normal performance degradation of batteries or neglecting to adhere to cleaning instructions. Please contact PAX Customer Care for more information on battery degradation. In addition, opening, disassembling or tampering with your device in any way will void this Limited Warranty.
Exceptions. PAX Plus accessories purchased in the EU are covered by limited warranty against defects in materials and workmanship for two (2) years from the date of purchase.
To obtain service under this Limited Warranty, the original purchaser must do the following: Review this PAX Labs 10 year Limited Warranty to confirm that the device is warranted hereunder. Proof of purchase may be requested before warranty service will be provided. Please retain your purchase receipt or other evidence of purchase for your records. It is recommended soon after purchase and prior to submitting a request for warranty support and for your convenience, you register the date of retail purchase and device serial number as both are needed to establish the start/end dates of the Limited Warranty. If no date of purchase is registered or no record of the purchase date is provided by you or otherwise available to PAX Labs at the time warranty service is requested, the warranty start/end dates will be determined by date of device manufacture using the device serial number. Contact PAX Support to arrange warranty service by submitting a support request, including as many details as possible of the problem experienced to ensure prompt service.
Please note:
PAX Support may request additional details about the device, including pictures or videos and attempt to troubleshoot common issues before approving warranty service. All devices approved for warranty service must be returned to PAX Labs before a replacement device will be provided. Depending on your geography, you may be responsible for shipping and handling costs to return the device to PAX Labs. PAX strongly encourages you to send returns with a tracking number or delivery confirmation number. PAX Labs is not responsible for lost or damaged returns sent by you. The cost of return shipping to you for devices not covered by this Limited Warranty shall be your responsibility, and PAX Labs may require pre-payment of shipping charges before we return such devices. Original purchasers returning devices for repair or replacement will be subject to age-verification. PAX Labs will only honor this Limited Warranty from original purchasers of legal age to purchase the device.
Refunds are only available for new and unused devices purchased on www.pax.com and must be return directly to PAX Labs within fourteen (14) days of receipt. If the tamper proof seal is broken, a refund cannot be honored. Devices purchased through an authorized PAX retailer will not be refunded by PAX Labs; in such case, any refunds must be obtained from the authorized retailer from whom you purchased the device and will be subject to the retailer’s policy on refunds.
My PAX® engraved devices are not eligible for return or refund. All sales of My PAX engraved devices are final.
In no event shall PAX Labs be liable for monetary damages or other losses arising from any device defect or failure, including, but not limited to, for any loss of use, time or for any inconvenience or for any incidental or consequential damages. ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE LENGTH OF THIS LIMITED WARRANTY. Some states and/or provinces do not allow limitations on how long an implied warranty lasts and/or do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state and province to province. PAX Labs is not responsible for and will not be bound by any additional warranties provided by retailers and does not authorize any other person to make or assume any obligation or liability in connection with any of its devices.
The fight against unauthorized and counterfeit devices is a long-term commitment to quality and service by PAX Labs. PAX Labs advises consumers to be cautious when purchasing devices from unauthorized resellers. PAX Labs does not provide warranty service for devices purchased from unauthorized reseller. While PAX Labs would like to help the victims of counterfeiting, we are not able to reimburse money used to purchase infringing or counterfeit goods, nor do we assist with the resolution of disputes.
PAX Mini comes with a two (2) year limited warranty from the date of retail purchase by the original purchaser. For customers located in California who purchase on pax.com, the PAX Mini 2 year limited warranty starts from the date of delivery to the original purchaser.
PAX Labs only warrants the PAX Mini device against defects in materials and workmanship under normal use for 2 years from date of retail purchase from PAX (or date of delivery, for California customers of pax.com) and from authorized PAX retailers by the original purchaser (this Limited Warranty is NOT transferable to subsequent purchasers). Warranty does not apply should you purchase through a 3rd party reseller such as eBay and Craigslist or from an unauthorized retailer.
If a valid claim under this Limited Warranty is received within the 2 year warranty period, PAX Labs will, at its discretion, (1) Repair the product defect, or (2) Exchange the product with a product that is new. Note: Product color is subject to availability and is at the sole discretion of PAX Labs. Personalized/engraved or limited edition devices will be replaced with a standard/non-engraved device.
If you have purchased a non-custom engraved device from pax.com, PAX will make an effort to issue a replacement device that is also engraved with a non-custom design. We cannot guarantee that your replacement device will have the same engraving as your original device. If engraved devices are no longer available, you may receive a non-engraved device.
Except as stated herein, PAX Labs makes no other express warranty.
Any non-PAX Labs products, any PAX Labs products other than the PAX Mini device; any accessories or attachments; the concentrate adaptor (if any); Damage caused by accident, abuse, misuse, flood, fire, earthquake, or other external causes; Damage caused by the device being exposed to or coming in contact with moisture (e.g. liquids, water, rain, extreme humidity, unusually heavy perspiration or other moisture), or extreme thermal or environmental conditions (e.g. sand, food, dirt or similar substances); Damage caused by operating the device outside the permitted or intended use as described by PAX Labs in the device documentation; Damage caused by concentrates, the concentrate adapter, or waxes; A device or part that has been modified to alter functionality or capability; Damage to the device (1) attributable to accessories or attachments not authorized or recommended by PAX Labs or (2) attributable to accessories or attachments authorized or recommended by PAX Labs but where usage thereof was outside of normal or recommended use; Cosmetic damage occurring through wear and tear, including but not limited to scratches, dents, and broken plastic; Any device where the serial number has been tampered with, erased or obscured or is not genuine; and Normal performance degradation of batteries or neglecting to adhere to cleaning instructions. Please contact PAX Customer Care for more information on battery degradation.In addition, opening, disassembling or tampering with your device in any way will void this Limited Warranty.
Exceptions. PAX Mini accessories purchased in the EU are covered by limited warranty against defects in materials and workmanship for two (2) years from the date of purchase.
To obtain service under this Limited Warranty, the original purchaser must do the following:Review this PAX Labs 2 year Limited Warranty to confirm that the device is warranted hereunder. Proof of purchase may be requested before warranty service will be provided. Please retain your purchase receipt or other evidence of purchase for your records. It is recommended soon after purchase and prior to submitting a request for warranty support and for your convenience, you register the date of retail purchase and device serial number as both are needed to establish the start/end dates of the Limited Warranty. If no date of purchase is registered or no record of the purchase date is provided by you or otherwise available to PAX Labs at the time warranty service is requested, the warranty start/end dates will be determined by date of device manufacture using the device serial number. Contact PAX Support to arrange warranty service by submitting a support request, including as many details as possible of the problem experienced to ensure prompt service.
Please note:
PAX Support may request additional details about the device, including pictures or videos and attempt to troubleshoot common issues before approving warranty service. All devices approved for warranty service must be returned to PAX Labs before a replacement device will be provided. Depending on your geography, you may be responsible for shipping and handling costs to return the device to PAX Labs. PAX strongly encourages you to send returns with a tracking number or delivery confirmation number. PAX Labs is not responsible for lost or damaged returns sent by you. The cost of return shipping to you for devices not covered by this Limited Warranty shall be your responsibility, and PAX Labs may require pre-payment of shipping charges before we return such devices. Original purchasers returning devices for repair or replacement will be subject to age-verification. PAX Labs will only honor this Limited Warranty from original purchasers of legal age to purchase the device.
Refunds are only available for new and unused devices purchased on www.pax.com and must be return directly to PAX Labs within fourteen (14) days of receipt. If the tamper proof seal is broken, a refund cannot be honored. Devices purchased through an authorized PAX retailer will not be refunded by PAX Labs; in such case, any refunds must be obtained from the authorized retailer from whom you purchased the device and will be subject to the retailer’s policy on refunds.
In no event shall PAX Labs be liable for monetary damages or other losses arising from any device defect or failure, including, but not limited to, for any loss of use, time or for any inconvenience or for any incidental or consequential damages. ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE LENGTH OF THIS LIMITED WARRANTY. Some states and/or provinces do not allow limitations on how long an implied warranty lasts and/or do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state and province to province. PAX Labs’ is not responsible for and will not be bound by any additional warranties provided by retailers and does not authorize any other person to make or assume any obligation or liability in connection with any of its devices.
The fight against unauthorized and counterfeit devices is a long-term commitment to quality and service by PAX Labs. PAX Labs advises consumers to be cautious when purchasing devices from unauthorized resellers. While PAX Labs would like to help the victims of counterfeiting, we are not able to reimburse money used to purchase infringing or counterfeit goods, nor do we assist with the resolution of disputes.
PAX 3 comes with a ten (10) year limited warranty from the date of retail purchase by the original purchaser. For customers located in California who purchase on pax.com, the PAX 3 ten year limited warranty starts from the date of delivery to the original purchaser.
PAX Labs only warrants the PAX 3 device against defects in materials and workmanship under normal use for 10 years from date of retail purchase from PAX (or from the date of delivery for customers located in California), and from authorized PAX retailers by the original purchaser (this Limited Warranty is NOT transferable to subsequent purchasers). Warranty does not apply should you purchase through a 3rd party reseller such as eBay and Craigslist. We will not honor warranty claims for products purchased from unauthorized resellers.
If a valid claim under this Limited Warranty is received within the 10 year warranty period, PAX Labs will, at its discretion, (1) Repair the product defect, or (2) Exchange the product with a product that is new. Note: Product color is subject to availability and is at the sole discretion of PAX Labs.
If you have purchased an engraved device from pax.com, PAX will make every effort to issue a replacement device that is also engraved. We cannot guarantee that your replacement device will have the same engraving as your original device. If engraved devices are no longer available, you may receive a non-engraved device.
Except as stated herein, PAX Labs makes no other express warranty.
Any non-PAX Labs products, any PAX Labs products other than the PAX 3 device; any accessories or attachments; the concentrate adaptor (if any); Damage caused by accident, abuse, misuse, flood, fire, earthquake, or other external causes; Damage caused by the device being exposed to or coming in contact with moisture (e.g. liquids, water, rain, extreme humidity, unusually heavy perspiration or other moisture), or extreme thermal or environmental conditions (e.g. sand, food, dirt or similar substances); Damage caused by operating the device outside the permitted or intended use as described by PAX Labs in the device documentation; Damage caused by concentrates, the concentrate adapter, or waxes; A device or part that has been modified to alter functionality or capability; Damage to the device (1) attributable to accessories or attachments not authorized or recommended by PAX Labs or (2) attributable to accessories or attachments authorized or recommended by PAX Labs but where usage thereof was outside of normal or recommended use; Cosmetic damage occurring through wear and tear, including but not limited to scratches, dents, and broken plastic; Any device where the serial number has been tampered with, erased or obscured or is not genuine; and Normal performance degradation of batteries or neglecting to adhere to cleaning instructions. Please contact PAX Customer Care for more information on battery degradation.In addition, opening, disassembling or tampering with your device in any way will void this Limited Warranty.
Exceptions. PAX 3 accessories purchased in the EU are covered by limited warranty against defects in materials and workmanship for two (2) years from the date of purchase.
To obtain service under this Limited Warranty, the original purchaser must do the following:Review this PAX Labs 10 year Limited Warranty to confirm that the device is warranted hereunder. Proof of purchase may be requested before warranty service will be provided. Please retain your purchase receipt or other evidence of purchase for your records. It is recommended soon after purchase and prior to submitting a request for warranty support and for your convenience, you register the date of retail purchase and device serial number as both are needed to establish the start/end dates of the Limited Warranty. If no date of purchase is registered or no record of the purchase date is provided by you or otherwise available to PAX Labs at the time warranty service is requested, the warranty start/end dates will be determined by date of device manufacture using the device serial number. Contact PAX Support to arrange warranty service by submitting a support request, including as many details as possible of the problem experienced to ensure prompt service.
Please note:
PAX Support may request additional details about the device, including pictures or videos and attempt to troubleshoot common issues before approving warranty service. All devices approved for warranty service must be returned to PAX Labs before a replacement device will be provided. Depending on your geography, you may be responsible for shipping and handling costs to return the device to PAX Labs. PAX strongly encourages you to send returns with a tracking number or delivery confirmation number. PAX Labs is not responsible for lost or damaged returns sent by you. The cost of return shipping to you for devices not covered by this Limited Warranty shall be your responsibility, and PAX Labs may require pre-payment of shipping charges before we return such devices. Original purchasers returning devices for repair or replacement will be subject to age-verification. PAX Labs will only honor this Limited Warranty from original purchasers of legal age to purchase the device.
Refunds are only available for new and unused devices purchased on www.pax.com and must be return directly to PAX Labs within fourteen (14) days of receipt. If the tamper proof seal is broken, a refund cannot be honored. Devices purchased through an authorized PAX retailer will not be refunded by PAX Labs; in such case, any refunds must be obtained from the authorized retailer from whom you purchased the device and will be subject to the retailer’s policy on refunds.
In no event shall PAX Labs be liable for monetary damages or other losses arising from any device defect or failure, including, but not limited to, for any loss of use, time or for any inconvenience or for any incidental or consequential damages. ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE LENGTH OF THIS LIMITED WARRANTY. Some states and/or provinces do not allow limitations on how long an implied warranty lasts and/or do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state and province to province. PAX Labs’ is not responsible for and will not be bound by any additional warranties provided by retailers and does not authorize any other person to make or assume any obligation or liability in connection with any of its devices.
The fight against unauthorized and counterfeit devices is a long-term commitment to quality and service by PAX Labs. PAX Labs advises consumers to be cautious when purchasing devices from unauthorized resellers. While PAX Labs would like to help the victims of counterfeiting, we are not able to reimburse money used to purchase infringing or counterfeit goods, nor do we assist with the resolution of disputes.
Please review PAX warranty details, below.
Warranty inspection and service is arranged through and approved by PAX Support.
If you think you may require warranty service, please contact the PAX Support Team by submitting a support request.
US warranty services will be provided paid shipping labels. Device must be returned in order for warranty service to be provided.
Warranty services are given priority and will be processed within 4 business days upon receipt of device.
Please note: PAX Labs, Inc. is not responsible for lost packages if your package is not scanned by USPS with the label we provide.
10 Year Limited Warranty Information
PAX Labs, Inc. warrants PAX 2 (not its accessories) against defects in materials and workmanship under normal use for a period of ten (10) years from the date of retail purchase by the original end-user purchaser. For customers located in California who purchase on pax.com, the PAX 2 ten year limited warranty starts from the date of delivery to the original purchaser. If a physical defect arises and a claim is received within the Warranty Period, at its option and to the extent permitted by law, PAX Labs, Inc. will either (1) Repair the product defect, or (2) Exchange the product with a product that is new or is at least a functionally equivalent product. Please see our return policy below for refunds.
The Limited Warranty does not apply to normal performance degradation of batteries or neglecting to adhere to cleaning instructions.
Warranty does not apply should you purchase through a 3rd party reseller such as eBay and Craigslist
PAX 10 Year Limited Warranty may be limited in specific countries, please inquire for more information. PAX is available in select locations.
The Limited Warranty applies only to products manufactured by PAX Labs, Inc. that can be identified by the PAX trademark, trade name, or logo affixed to them and purchased at an authorized retailer, serviced by an authorized PAX distributor.
The Limited Warranty does not apply to any non-PAX products.
This warranty does not apply to (a) damage caused by accident, abuse, misuse, flood, fire, earthquake, acts of piracy, or other external causes; (b) damage caused by operating the product outside the permitted or intended use as described by PAX; (c) a product or part that has been modified to alter functionality or capability; (d) cosmetic damage, including but not limited to scratches, dents, and broken plastic (e) Damage to the device (1) attributable to accessories or attachments not authorized or recommended by PAX Labs or (2) attributable to accessories or attachments authorized or recommended by PAX Labs but where usage thereof was outside of normal or recommended use; (f) Any device where the serial number has been tampered with, erased or obscured or is not genuine; and (g) Damage caused by the device being exposed to or coming in contact with moisture (e.g. liquids, water, rain, extreme humidity, unusually heavy perspiration or other moisture), or extreme thermal or environmental conditions (e.g. sand, food, dirt or similar substances);
Important: Warranty applies to original end-user purchaser only and is non-transferable. Warranty does not apply should you purchase through an unauthorized retailer or a 3rd party reseller such as eBay and Craigslist. PAX warranties only apply to devices purchased at any authorized retailer serviced by an authorized PAX distributor. For questions regarding authorized retailers, please contact us.
Intentionally opening up or disassembling your device in any way will void your warranty.
In no event shall PAX Labs, Inc. be liable for monetary damages or other losses arising from any device defect or failure, including, but not limited to, for any loss of use, time or for any inconvenience or for any incidental or consequential damages.
ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE LENGTH OF THIS LIMITED WARRANTY.
SOME STATES AND/OR PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS AND/OR DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE AND PROVINCE TO PROVINCE.
PAX Labs, Inc. neither makes or assumes and does not authorize any other person, including any PAX authorized retailer, to make or assume any obligation or liability in connection with any of its devices other than as covered by this Limited Warranty.
Please carefully research the product you are interested in before purchasing. Refunds are only available for new and unused devices purchased on paxvapor.com within fourteen (14) days. If the tamper proof seal is broken a refund cannot be honored. Devices purchased through an authorized retailer cannot be refunded by PAX.
If you would like additional information about any of our PAX Labs products, freely contact us. Our experienced support and tech team are happy to help you make the right decision!
The fight against unauthorized sales and counterfeiting is a long-term commitment to quality and service by PAX Labs, Inc. PAX is dedicated to ensuring our customers receive the modern technologies, beautiful design and world-class support that encompass the brand.
PAX Labs advises consumers to be cautious when purchasing devices from unauthorized resellers as the quality, reliability and safety of these products is uncertain and in some cases, may expose the user to serious dangers not encountered with genuine PAX Labs products.
PAX Labs has deployed a devoted team to actively pursue and investigate unauthorized resellers and counterfeiters in an effort to protect customers and business partners. By finding counterfeiters and taking legal action against them, we believe we're doing our part since many people do not understand the global ramifications of counterfeiting, or the cycle of abuse they are supporting when purchasing counterfeit goods.
While PAX Labs would like to help the victims of counterfeiting we’re not able to reimburse money used to purchase infringing goods since such goods were not bought from PAX, nor do we assist with the resolution of disputes, including assistance with PayPal or credit card refunds.
Contact PAX to learn more about authorized dealers, as any product purchased outside of our exclusive sales network runs the risk of being counterfeit and is not guaranteed under warranty.
Effective Date: September, 19th 2017. For a copy of the Pax 2 Ten Year Limited Warranty in effect prior to this date, please contact the PAX Pro’s by submitting a support request.
Please review PAX warranty details, below.
Warranty inspection and service is arranged through and approved by PAX Support.
If you think you may require warranty service, please contact the PAX Support Team by submitting a support request.
US warranty services will be provided paid shipping labels. Device must be returned in order for warranty service to be provided.
Warranty services are given priority and will be processed within 4 business days upon receipt of device.
Please note: PAX Labs, Inc. is not responsible for lost packages if your package is not scanned by USPS with the label we provide.
2 Year Limited Warranty Information
PAX Labs, Inc. warrants PAX 2 (not its accessories) against defects in materials and workmanship under normal use for a period of two (2) years from the date of retail purchase by the original end-user purchaser. For customers located in California who purchase on pax.com, the PAX 2 two year limited warranty starts from the date of delivery to the original purchaser. If a physical defect arises and a claim is received within the Warranty Period, at its option and to the extent permitted by law, PAX Labs, Inc. will either (1) Repair the product defect, or (2) Exchange the product with a product that is new or is at least a functionally equivalent product. Please see our return policy below for refunds.
The Limited Warranty does not apply to normal performance degradation of batteries or neglecting to adhere to cleaning instructions.
Warranty does not apply should you purchase through a 3rd party reseller such as eBay and Craigslist. We will not honor warranty claims for products purchased from unauthorized resellers.
PAX 2 Year Limited Warranty may be limited in specific countries, please inquire for more information. PAX is available in select locations.
The Limited Warranty applies only to products manufactured by PAX Labs, Inc. that can be identified by the PAX trademark, trade name, or logo affixed to them and purchased at an authorized retailer, serviced by an authorized PAX distributor.
The Limited Warranty does not apply to any non-PAX products.
This warranty does not apply to (a) damage caused by accident, abuse, misuse, flood, fire, earthquake, acts of piracy, or other external causes; (b) damage caused by operating the product outside the permitted or intended use as described by PAX; (c) a product or part that has been modified to alter functionality or capability; (d) cosmetic damage, including but not limited to scratches, dents, and broken plastic (e) Damage to the device (1) attributable to accessories or attachments not authorized or recommended by PAX Labs or (2) attributable to accessories or attachments authorized or recommended by PAX Labs but where usage thereof was outside of normal or recommended use; (f) Any device where the serial number has been tampered with, erased or obscured or is not genuine; and (g) Damage caused by the device being exposed to or coming in contact with moisture (e.g. liquids, water, rain, extreme humidity, unusually heavy perspiration or other moisture), or extreme thermal or environmental conditions (e.g. sand, food, dirt or similar substances);
Important: Warranty applies to original end-user purchaser only and is non-transferable. Warranty does not apply should you purchase through a 3rd party reseller such as eBay and Craigslist. PAX warranties only apply to devices purchased at any authorized retailer serviced by an authorized PAX distributor. For questions regarding authorized retailers, please contact us.
Intentionally opening up or disassembling your device in any way will void your warranty.
In no event shall PAX Labs, Inc. be liable for monetary damages or other losses arising from any device defect or failure, including, but not limited to, for any loss of use, time or for any inconvenience or for any incidental or consequential damages.
ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE LENGTH OF THIS LIMITED WARRANTY.
SOME STATES AND/OR PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS AND/OR DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE AND PROVINCE TO PROVINCE.
PAX Labs, Inc. neither makes or assumes and does not authorize any other person, including any PAX authorized retailer, to make or assume any obligation or liability in connection with any of its devices other than as covered by this Limited Warranty.
Please carefully research the product you are interested in before purchasing. Refunds are only available for new and unused devices purchased on paxvapor.com within fourteen (14) days. If the tamper proof seal is broken a refund cannot be honored. Devices purchased through an authorized retailer cannot be refunded by PAX.
If you would like additional information about any of our PAX Labs products, freely contact us. Our experienced support and tech team are happy to help you make the right decision!
The fight against unauthorized sales and counterfeiting is a long-term commitment to quality and service by PAX Labs, Inc. PAX is dedicated to ensuring our customers receive the modern technologies, beautiful design and world-class support that encompass the brand.
PAX Labs advises consumers to be cautious when purchasing devices from unauthorized resellers as the quality, reliability and safety of these products is uncertain and in some cases, may expose the user to serious dangers not encountered with genuine PAX Labs products.
PAX Labs has deployed a devoted team to actively pursue and investigate unauthorized resellers and counterfeiters in an effort to protect customers and business partners. By finding counterfeiters and taking legal action against them, we believe we're doing our part since many people do not understand the global ramifications of counterfeiting, or the cycle of abuse they are supporting when purchasing counterfeit goods.
While PAX Labs would like to help the victims of counterfeiting we’re not able to reimburse money used to purchase infringing goods since such goods were not bought from PAX, nor do we assist with the resolution of disputes, including assistance with PayPal or credit card refunds.
Contact PAX to learn more about authorized dealers, as any product purchased outside of our exclusive sales network runs the risk of being counterfeit and is not guaranteed under warranty.
Effective Date: September 19th, 2017. For a copy of the Pax 2 Ten Year Limited Warranty in effect prior to this date, please contact the PAX Pro’s by submitting a support request.
Please review PAX warranty details, below.
Warranty inspection and service is arranged through and approved by PAX Support.
If you think you may require warranty service, please contact the PAX Support Team by submitting a support request.
US warranty services will be provided paid shipping labels.
Warranty services are given priority and will be processed within 4 business days upon receipt of device.
Please note: PAX Labs, Inc. is not responsible for lost packages if your package is not scanned by USPS with the label we provide.
10 Year Limited Warranty Information
PAX Labs, Inc. warrants PAX (not its accessories) against defects in materials and workmanship under normal use for a period of ten (10) years from the date of retail purchase by the original end-user purchaser. For customers located in California who purchase on pax.com, the PAX ten year limited warranty starts from the date of delivery to the original purchaser. If a physical defect arises and a claim is received within the Warranty Period, at its option and to the extent permitted by law, PAX Labs, Inc will either (1) Repair the product defect, or (2) Exchange the product with a product that is new or is at least a functionally equivalent product. Please see our return policy below for refunds.
The Limited Warranty does not apply to normal performance degradation of batteries or neglecting to adhere to cleaning instructions.
Warranty does not apply should you purchase through a 3rd party reseller such as eBay and Craigslist. We will not honor warranty claims for products purchased from unauthorized resellers.
PAX 10 Year Limited Warranty may be limited in specific countries, please inquire for more information. PAX is available in select locations.
The Limited Warranty applies only to products manufactured by PAX Labs, Inc. that can be identified by the “PAX trademark, trade name, or logo affixed to them and purchased at an authorized retailer, serviced by an authorized PAX distributor.
The Limited Warranty does not apply to any non-PAX products.
This warranty does not apply to (a) damage caused by accident, abuse, misuse, flood, fire, earthquake, acts of piracy, or other external causes; (b) damage caused by operating the product outside the permitted or intended use as described by PAX; (c) a product or part that has been modified to alter functionality or capability; (d) cosmetic damage, including but not limited to scratches, dents, and broken plastic.
Important: Warranty applies to original end-user purchaser only and is non-transferable. Warranty does not apply should you purchase through an unauthorized retailer or a 3rd party reseller such as eBay and Craigslist. PAX warranties only apply to devices purchased at any authorized retailer serviced by an authorized PAX distributor. For questions regarding authorized retailers, please contact us.
Intentionally opening up or disassembling your device in any way will void your warranty.
Please carefully research the product you are interested in before purchasing. Refunds are only available for new and unused devices purchased on paxvapor.com within fourteen (14) days. If the tamper proof seal is broken a refund cannot be honored. Devices purchased through an authorized retailer cannot be refunded by PAX.
If you would like additional information about any of our PAX Labs products, freely contact us. Our experienced support and tech team are happy to help you make the right decision!
The fight against unauthorized sales and counterfeiting is a long-term commitment to quality and service by PAX Labs, Inc. PAX is dedicated to ensuring our customers receive the modern technologies, beautiful design and world-class support that encompass the brand.
PAX Labs advises consumers to be cautious when purchasing devices from unauthorized resellers as the quality, reliability and safety of these products is uncertain and in some cases, may expose the user to serious dangers not encountered with genuine PAX Labs products.
PAX Labs has deployed a devoted team to actively pursue and investigate unauthorized resellers and counterfeiters in an effort to protect customers and business partners. By finding counterfeiters and taking legal action against them, we believe we're doing our part since many people do not understand the global ramifications of counterfeiting, or the cycle of abuse they are supporting when purchasing counterfeit goods.
While PAX Labs would like to help the victims of counterfeiting we’re not able to reimburse money used to purchase infringing goods since such goods were not bought from PAX, nor do we assist with the resolution of disputes, including assistance with PayPal or credit card refunds.
Contact PAX to learn more about authorized dealers, as any product purchased outside of our exclusive sales network runs the risk of being counterfeit and is not guaranteed under warranty.
PAX Era Pro™ comes with a one (1) year limited warranty from the date of retail purchase by the original purchaser. For customers located in California who purchase on pax.com, the Era Pro 1 year limited warranty starts from the date of delivery to the original purchaser.
PAX Labs only warrants PAX Era Pro™ against damage caused by PAX Era™ Pods and defects in materials and workmanship under normal use, in either case, for 1 year from date of retail purchase from PAX (or from the date of delivery for customers located in California), or from authorized PAX retailers by the original purchaser (the “Limited Warranty”). This Limited Warranty is NOT transferable to subsequent purchasers. Warranty does not apply should you purchase through an unauthorized reseller or third party reseller such as eBay or Craigslist. We will not honor warranty claims for products purchased from unauthorized resellers.
If a valid claim under this Limited Warranty is received within the 1 year limited warranty period, PAX Labs will, at its discretion, either: (1) Repair the product defect; or (2) Exchange the device for a new one. Note: Product color is subject to availability and is at the sole discretion of PAX Labs.
If you have purchased an engraved device from pax.com, PAX will make every effort to issue a replacement device that is also engraved. We cannot guarantee that your replacement device will have the same engraving as your original device. If engraved devices are no longer available, you may receive a non-engraved device.
Except as stated herein, PAX Labs makes no other express warranty.
PAX Era™ Pods themselves are not covered by this Limited Warranty; Any non-PAX Labs products; any PAX Labs products other than the PAX Era Pro™ device; Damage caused by accident, abuse, misuse, flood, fire, earthquake, or other external causes; Damage caused by the device being exposed to or coming in contact with moisture (e.g. liquids, water, rain, extreme humidity, unusually heavy perspiration or other moisture), or extreme thermal or environmental conditions (e.g. high altitude or sand, food, dirt or similar substances); Damage caused by unauthorized Pod fillers, user filled Pods, Pods which have been tampered with or counterfeit Pods; Damage caused by operating the device outside the permitted or intended use as described by PAX Labs in the device documentation; A device or part that has been modified to alter functionality or capability; Damage to the device (1) attributable to accessories or attachments not authorized or recommended by PAX Labs or (2) attributable to accessories or attachments authorized or recommended by PAX Labs but where usage thereof was outside of normal or recommended use as described in the Quick Start Guide accompanying your PAX Era Pro™ and available on the PAX website here; Cosmetic damage occurring through wear and tear, including but not limited to scratches, dents, and broken plastic; Any device where the serial number has been tampered with, erased or obscured or is not genuine; and normal performance degradation of batteries or neglecting to adhere to cleaning instructions. Please contact PAX Customer Support for more information on battery degradation. In addition, opening, disassembling or tampering with your device in any way will void this Limited Warranty.
To obtain service under this Limited Warranty, the original purchaser must do the following:
Review this PAX Labs 1 year Limited Warranty to confirm that the device is warranted hereunder. Proof of purchase may be requested before warranty service will be provided. Please retain your purchase receipt or other evidence of purchase for your records. It is recommended that soon after purchase and prior to submitting a request for warranty support and for your convenience, you register the date of retail purchase and device serial number as both are needed to establish the start/end dates of the Limited Warranty. If no date of purchase is registered or no record of the purchase date is provided by you or otherwise available to PAX Labs at the time warranty service is requested, the warranty start/end dates will be determined by date of device manufacture using the device serial number. TO ARRANGE FOR WARRANTY SERVICE, AND BEFORE SENDING YOUR PAX ERA DEVICE TO PAX LABS, first contact PAX Customer Support by submitting a support request, including as many details as possible of the problem experienced to ensure prompt service. If PAX Customer Support cannot troubleshoot the issue, authorization to return the device to PAX Labs will be provided. PAX LABS RESERVES THE RIGHT TO REJECT RETURNS MADE WITHOUT PRIOR RETURN AUTHORIZATION.
Please note:
PAX Customer Support may request additional details about the device, including pictures or videos and attempt to troubleshoot common issues before approving warranty service. All devices approved for warranty service must be returned to PAX Labs before a replacement device will be provided. DO NOT SEND PAX LABS ANY PAX ERA™ POD UNDER ANY CIRCUMSTANCES. PLEASE REMOVE THE POD BEFORE ANY DEVICE IS SHIPPED BACK TO PAX LABS. Depending on your geography, you may be responsible for shipping and handling costs to return the device to PAX Labs. PAX strongly encourages you to send returns with a tracking number or delivery confirmation number. PAX Labs is not responsible for lost or damaged returns sent by you. The cost of return shipping to you for devices is not covered by this Limited Warranty and shall be your responsibility, and PAX Labs may require pre-payment of shipping charges before we return such devices. Original purchasers returning devices for repair or replacement will be subject to age-verification. PAX Labs will only honor this Limited Warranty from original purchasers of legal age to purchase the device.
Refunds are only available for new and unused devices purchased on www.pax.com and must be returned directly to PAX Labs within fourteen (14) days of receipt. If the tamper proof seal is broken, a refund cannot be honored. Devices purchased through an authorized PAX retailer will not be refunded by PAX Labs; in such case, any refunds must be obtained from the authorized retailer from whom you purchased the device and will be subject to the retailer’s policy on refunds.
In no event shall PAX Labs be liable for monetary damages or other losses arising from any device defect or failure, including, but not limited to, for any loss of use, time or for any inconvenience or for any incidental or consequential damages. ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE LENGTH OF THIS LIMITED WARRANTY. Some states and/or provinces do not allow limitations on how long an implied warranty lasts and/or do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state and province to province. PAX Labs’ is not responsible for and will not be bound by any additional warranties provided by retailers and does not authorize any other person to make or assume any obligation or liability in connection with any of its devices.
The fight against unauthorized and counterfeit devices is a long-term commitment to quality and service by PAX Labs. PAX Labs advises consumers to be cautious when purchasing devices and accessories from unauthorized resellers. While PAX Labs would like to help the victims of counterfeiting, we are not able to reimburse money used to purchase infringing or counterfeit goods, nor do we assist with the resolution of disputes.
PAX Era Life comes with a one (1) year limited warranty from the date of retail purchase by the original purchaser. For customers located in California who purchase on pax.com, the PAX Era Life 1 year limited warranty starts from the date of delivery to the original purchaser.
PAX Labs only warrants PAX Era Life against damage caused by PAX Era Pods and defects in materials and workmanship under normal use, in either case, for 1 year from date of retail purchase from PAX (or from the date of delivery for customers located in California), or from authorized PAX retailers by the original purchaser (the “Limited Warranty”). This Limited Warranty is NOT transferable to subsequent purchasers. Warranty does not apply should you purchase through an unauthorized reseller or third party reseller such as eBay or Craigslist.
If a valid claim under this Limited Warranty is received within the 1 year limited warranty period, PAX Labs will, at its discretion, either: (1) Repair the product defect; or (2) Exchange the device for a new one. Note: Product color is subject to availability and is at the sole discretion of PAX Labs.
If you have purchased an engraved device from pax.com, PAX will make every effort to issue a replacement device that is also engraved. We cannot guarantee that your replacement device will have the same engraving as your original device. If engraved devices are no longer available, you may receive a non-engraved device.
Except as stated herein, PAX Labs makes no other express warranty.
PAX Era Pods themselves are not covered by this Limited Warranty; Any non-PAX Labs products; any PAX Labs products other than the PAX Era Life device; Damage caused by accident, abuse, misuse, flood, fire, earthquake, or other external causes; Damage caused by the device being exposed to or coming in contact with moisture (e.g. liquids, water, rain, extreme humidity, unusually heavy perspiration or other moisture), or extreme thermal or environmental conditions (e.g. high altitude or sand, food, dirt or similar substances); Damage caused by unauthorized Pod fillers, user filled Pods, Pods which have been tampered with or counterfeit Pods; Damage caused by operating the device outside the permitted or intended use as described by PAX Labs in the device documentation; A device or part that has been modified to alter functionality or capability; Damage to the device (1) attributable to accessories or attachments not authorized or recommended by PAX Labs or (2) attributable to accessories or attachments authorized or recommended by PAX Labs but where usage thereof was outside of normal or recommended use as described in the Quick Start Guide accompanying your PAX Era Life; Cosmetic damage occurring through wear and tear, including but not limited to scratches, dents, and broken plastic; Any device where the serial number has been tampered with, erased or obscured or is not genuine; and normal performance degradation of batteries or neglecting to adhere to cleaning instructions. Please contact PAX Customer Support for more information on battery degradation. In addition, opening, disassembling or tampering with your device in any way will void this Limited Warranty.
To obtain service under this Limited Warranty, the original purchaser must do the following:
Review this PAX Labs 1 year Limited Warranty to confirm that the device is warranted hereunder. Proof of purchase may be requested before warranty service will be provided. Please retain your purchase receipt or other evidence of purchase for your records. It is recommended that soon after purchase and prior to submitting a request for warranty support and for your convenience, you register the date of retail purchase and device serial number as both are needed to establish the start/end dates of the Limited Warranty. If no date of purchase is registered or no record of the purchase date is provided by you or otherwise available to PAX Labs at the time warranty service is requested, the warranty start/end dates will be determined by date of device manufacture using the device serial number. TO ARRANGE FOR WARRANTY SERVICE, AND BEFORE SENDING YOUR PAX ERA DEVICE TO PAX LABS, first contact PAX Customer Support by submitting a support request, including as many details as possible of the problem experienced to ensure prompt service. If PAX Customer Support cannot troubleshoot the issue, authorization to return the device to PAX Labs will be provided. PAX LABS RESERVES THE RIGHT TO REJECT RETURNS MADE WITHOUT PRIOR RETURN AUTHORIZATION.
Please note:
PAX Customer Support may request additional details about the device, including pictures or videos and attempt to troubleshoot common issues before approving warranty service. All devices approved for warranty service must be returned to PAX Labs before a replacement device will be provided. DO NOT SEND PAX LABS ANY PAX ERA POD UNDER ANY CIRCUMSTANCES. PLEASE REMOVE THE POD BEFORE ANY DEVICE IS SHIPPED BACK TO PAX LABS. Depending on your geography, you may be responsible for shipping and handling costs to return the device to PAX Labs. PAX strongly encourages you to send returns with a tracking number or delivery confirmation number. PAX Labs is not responsible for lost or damaged returns sent by you. The cost of return shipping to you for devices is not covered by this Limited Warranty and shall be your responsibility, and PAX Labs may require pre-payment of shipping charges before we return such devices. Original purchasers returning devices for repair or replacement will be subject to age-verification. PAX Labs will only honor this Limited Warranty from original purchasers of legal age to purchase the device.
Refunds are only available for new and unused devices purchased on www.pax.com and must be returned directly to PAX Labs within fourteen (14) days of receipt. If the tamper proof seal is broken, a refund cannot be honored. Devices purchased through an authorized PAX retailer will not be refunded by PAX Labs; in such case, any refunds must be obtained from the authorized retailer from whom you purchased the device and will be subject to the retailer’s policy on refunds.
In no event shall PAX Labs be liable for monetary damages or other losses arising from any device defect or failure, including, but not limited to, for any loss of use, time or for any inconvenience or for any incidental or consequential damages. ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE LENGTH OF THIS LIMITED WARRANTY. Some states and/or provinces do not allow limitations on how long an implied warranty lasts and/or do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state and province to province. PAX Labs’ is not responsible for and will not be bound by any additional warranties provided by retailers and does not authorize any other person to make or assume any obligation or liability in connection with any of its devices.
The fight against unauthorized and counterfeit devices is a long-term commitment to quality and service by PAX Labs. PAX Labs advises consumers to be cautious when purchasing devices and accessories from unauthorized resellers. While PAX Labs would like to help the victims of counterfeiting, we are not able to reimburse money used to purchase infringing or counterfeit goods, nor do we assist with the resolution of disputes.
PAX Era™ comes with a one (1) year limited warranty from the date of retail purchase by the original purchaser. For customers located in California who purchase on pax.com, the PAX Era 1 year limited warranty starts from the date of delivery to the original purchaser.
PAX Labs only warrants PAX Era™ against damage caused by PAX Era™ Pods and defects in materials and workmanship under normal use, in either case, for 1 year from date of retail purchase from PAX (or from the date of delivery for customers located in California) or from authorized PAX retailers by the original purchaser (the “Limited Warranty”). This Limited Warranty is NOT transferable to subsequent purchasers. Warranty does not apply should you purchase through an unauthorized reseller or third party reseller such as eBay or Craigslist. We will not honor warranty claims for products purchased from unauthorized resellers.
If a valid claim under this Limited Warranty is received within the 1 year limited warranty period, PAX Labs will, at its discretion, either: (1) Repair the product defect; or (2) Exchange the device for a new one; or (3) reimburse in an amount equal to the purchase price paid by issuing a credit towards purchase on pax.com. Note: Product color is subject to availability and is at the sole discretion of PAX Labs. Personalized/engraved or limited edition devices will be replaced with a standard/non-engraved device.
If you have purchased an engraved device from pax.com bearing a non-custom design, PAX will make an effort to issue a replacement device that is also engraved with a non-custom design. We cannot guarantee that your replacement device will have the same engraving as your original device. If engraved devices are no longer available, you may receive a non-engraved device.
Except as stated herein, PAX Labs makes no other express warranty.
PAX Era™ Pods themselves are not covered by this Limited Warranty; Any non-PAX Labs products; any PAX Labs products other than the PAX Era™ device; Damage caused by accident, abuse, misuse, flood, fire, earthquake, or other external causes; Damage caused by the device being exposed to or coming in contact with moisture (e.g. liquids, water, rain, extreme humidity, unusually heavy perspiration or other moisture), or extreme thermal or environmental conditions (e.g. high altitude or sand, food, dirt or similar substances); Damage caused by unauthorized Pod fillers, user filled Pods, Pods which have been tampered with or counterfeit Pods; Damage caused by operating the device outside the permitted or intended use as described by PAX Labs in the device documentation; A device or part that has been modified to alter functionality or capability; Damage to the device (1) attributable to accessories or attachments not authorized or recommended by PAX Labs or (2) attributable to accessories or attachments authorized or recommended by PAX Labs but where usage thereof was outside of normal or recommended use as described in the Quick Start Guide accompanying your PAX Era™ and available on the PAX website here; Cosmetic damage occurring through wear and tear, including but not limited to scratches, dents, and broken plastic; Any device where the serial number has been tampered with, erased or obscured or is not genuine; and normal performance degradation of batteries or neglecting to adhere to cleaning instructions. Please contact PAX Customer Support for more information on battery degradation. In addition, opening, disassembling or tampering with your device in any way will void this Limited Warranty.
To obtain service under this Limited Warranty, the original purchaser must do the following:
Review this PAX Labs 1 year Limited Warranty to confirm that the device is warranted hereunder. Proof of purchase may be requested before warranty service will be provided. Please retain your purchase receipt or other evidence of purchase for your records. It is recommended that soon after purchase and prior to submitting a request for warranty support and for your convenience, you register the date of retail purchase and device serial number as both are needed to establish the start/end dates of the Limited Warranty. If no date of purchase is registered or no record of the purchase date is provided by you or otherwise available to PAX Labs at the time warranty service is requested, the warranty start/end dates will be determined by date of device manufacture using the device serial number. TO ARRANGE FOR WARRANTY SERVICE, AND BEFORE SENDING YOUR PAX ERA DEVICE TO PAX LABS, first contact PAX Customer Support by submitting a support request, including as many details as possible of the problem experienced to ensure prompt service. If PAX Customer Support cannot troubleshoot the issue, authorization to return the device to PAX Labs will be provided. PAX LABS RESERVES THE RIGHT TO REJECT RETURNS MADE WITHOUT PRIOR RETURN AUTHORIZATION.
Please note:
PAX Customer Support may request additional details about the device, including pictures or videos and attempt to troubleshoot common issues before approving warranty service. All devices approved for warranty service must be returned to PAX Labs before a replacement device will be provided. DO NOT SEND PAX LABS ANY PAX ERA™ POD UNDER ANY CIRCUMSTANCES. PLEASE REMOVE THE POD BEFORE ANY DEVICE IS SHIPPED BACK TO PAX LABS. Depending on your geography, you may be responsible for shipping and handling costs to return the device to PAX Labs. PAX strongly encourages you to send returns with a tracking number or delivery confirmation number. PAX Labs is not responsible for lost or damaged returns sent by you. The cost of return shipping to you for devices is not covered by this Limited Warranty and shall be your responsibility, and PAX Labs may require pre-payment of shipping charges before we return such devices. Original purchasers returning devices for repair or replacement will be subject to age-verification. PAX Labs will only honor this Limited Warranty from original purchasers of legal age to purchase the device.
Refunds are only available for new and unused devices purchased on www.pax.com and must be returned directly to PAX Labs within fourteen (14) days of receipt. If the tamper proof seal is broken, a refund cannot be honored. Devices purchased through an authorized PAX retailer will not be refunded by PAX Labs; in such case, any refunds must be obtained from the authorized retailer from whom you purchased the device and will be subject to the retailer’s policy on refunds.
In no event shall PAX Labs be liable for monetary damages or other losses arising from any device defect or failure, including, but not limited to, for any loss of use, time or for any inconvenience or for any incidental or consequential damages. ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE LENGTH OF THIS LIMITED WARRANTY. Some states and/or provinces do not allow limitations on how long an implied warranty lasts and/or do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state and province to province. PAX Labs’ is not responsible for and will not be bound by any additional warranties provided by retailers and does not authorize any other person to make or assume any obligation or liability in connection with any of its devices.
The fight against unauthorized and counterfeit devices is a long-term commitment to quality and service by PAX Labs. PAX Labs advises consumers to be cautious when purchasing devices and accessories from unauthorized resellers. While PAX Labs would like to help the victims of counterfeiting, we are not able to reimburse money used to purchase infringing or counterfeit goods, nor do we assist with the resolution of disputes.
PAX Era™ Go comes with a ninety (90) day limited warranty from the date of retail purchase by the original purchaser. For customers located in California who purchase on pax.com, the PAX Era Go 90-day limited warranty starts from the date of delivery to the original purchaser.
PAX Labs only warrants PAX Era™ Go against damage caused by PAX Era™ Pods and defects in materials and workmanship under normal use, in either case, for 90 days from date of retail purchase from PAX (or from the date of delivery for customers located in California) or from authorized PAX retailers by the original purchaser (the “Limited Warranty”). This Limited Warranty is NOT transferable to subsequent purchasers. Warranty does not apply should you purchase through an unauthorized reseller or third party reseller such as eBay or Craigslist. We will not honor warranty claims for products purchased from unauthorized resellers.
If a valid claim under this Limited Warranty is received within the 1 year limited warranty period, PAX Labs will, at its discretion, either: (1) Repair the product defect; or (2) Exchange the device for a new one; or (3) reimburse in an amount equal to the purchase price paid by issuing a credit towards purchase on pax.com. Note: Product color is subject to availability and is at the sole discretion of PAX Labs. Personalized/engraved or limited edition devices will be replaced with a standard/non-engraved device.
If you have purchased an engraved device from pax.com bearing a non-custom design, PAX will make an effort to issue a replacement device that is also engraved with a non-custom design. We cannot guarantee that your replacement device will have the same engraving as your original device. If engraved devices are no longer available, you may receive a non-engraved device.
Except as stated herein, PAX Labs makes no other express warranty.
PAX Era™ Pods themselves are not covered by this Limited Warranty; Any non-PAX Labs products; any PAX Labs products other than the PAX Era™ device; Damage caused by accident, abuse, misuse, flood, fire, earthquake, or other external causes; Damage caused by the device being exposed to or coming in contact with moisture (e.g. liquids, water, rain, extreme humidity, unusually heavy perspiration or other moisture), or extreme thermal or environmental conditions (e.g. high altitude or sand, food, dirt or similar substances); Damage caused by unauthorized Pod fillers, user filled Pods, Pods which have been tampered with or counterfeit Pods; Damage caused by operating the device outside the permitted or intended use as described by PAX Labs in the device documentation; A device or part that has been modified to alter functionality or capability; Damage to the device (1) attributable to accessories or attachments not authorized or recommended by PAX Labs or (2) attributable to accessories or attachments authorized or recommended by PAX Labs but where usage thereof was outside of normal or recommended use as described in the Quick Start Guide accompanying your PAX Era™ and available on the PAX website here; Cosmetic damage occurring through wear and tear, including but not limited to scratches, dents, and broken plastic; Any device where the serial number has been tampered with, erased or obscured or is not genuine; and normal performance degradation of batteries or neglecting to adhere to cleaning instructions. Please contact PAX Customer Support for more information on battery degradation. In addition, opening, disassembling or tampering with your device in any way will void this Limited Warranty.
To obtain service under this Limited Warranty, the original purchaser must do the following:
Review this PAX Labs 90-Day Limited Warranty to confirm that the device is warranted hereunder. Proof of purchase may be requested before warranty service will be provided. Please retain your purchase receipt or other evidence of purchase for your records. It is recommended that soon after purchase and prior to submitting a request for warranty support and for your convenience, you register the date of retail purchase and device serial number as both are needed to establish the start/end dates of the Limited Warranty. If no date of purchase is registered or no record of the purchase date is provided by you or otherwise available to PAX Labs at the time warranty service is requested, the warranty start/end dates will be determined by date of device manufacture using the device serial number. TO ARRANGE FOR WARRANTY SERVICE, AND BEFORE SENDING YOUR PAX ERA DEVICE TO PAX LABS, first contact PAX Customer Support by submitting a support request, including as many details as possible of the problem experienced to ensure prompt service. If PAX Customer Support cannot troubleshoot the issue, authorization to return the device to PAX Labs will be provided. PAX LABS RESERVES THE RIGHT TO REJECT RETURNS MADE WITHOUT PRIOR RETURN AUTHORIZATION.
Please note:
PAX Customer Support may request additional details about the device, including pictures or videos and attempt to troubleshoot common issues before approving warranty service. All devices approved for warranty service must be returned to PAX Labs before a replacement device will be provided. DO NOT SEND PAX LABS ANY PAX ERA™ POD UNDER ANY CIRCUMSTANCES. PLEASE REMOVE THE POD BEFORE ANY DEVICE IS SHIPPED BACK TO PAX LABS. Depending on your geography, you may be responsible for shipping and handling costs to return the device to PAX Labs. PAX strongly encourages you to send returns with a tracking number or delivery confirmation number. PAX Labs is not responsible for lost or damaged returns sent by you. The cost of return shipping to you for devices is not covered by this Limited Warranty and shall be your responsibility, and PAX Labs may require pre-payment of shipping charges before we return such devices. Original purchasers returning devices for repair or replacement will be subject to age-verification. PAX Labs will only honor this Limited Warranty from original purchasers of legal age to purchase the device.
Refunds are only available for new and unused devices purchased on www.pax.com and must be returned directly to PAX Labs within fourteen (14) days of receipt. If the tamper proof seal is broken, a refund cannot be honored. Devices purchased through an authorized PAX retailer will not be refunded by PAX Labs; in such case, any refunds must be obtained from the authorized retailer from whom you purchased the device and will be subject to the retailer’s policy on refunds.
In no event shall PAX Labs be liable for monetary damages or other losses arising from any device defect or failure, including, but not limited to, for any loss of use, time or for any inconvenience or for any incidental or consequential damages. ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE LENGTH OF THIS LIMITED WARRANTY. Some states and/or provinces do not allow limitations on how long an implied warranty lasts and/or do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state and province to province. PAX Labs’ is not responsible for and will not be bound by any additional warranties provided by retailers and does not authorize any other person to make or assume any obligation or liability in connection with any of its devices.
The fight against unauthorized and counterfeit devices is a long-term commitment to quality and service by PAX Labs. PAX Labs advises consumers to be cautious when purchasing devices and accessories from unauthorized resellers. While PAX Labs would like to help the victims of counterfeiting, we are not able to reimburse money used to purchase infringing or counterfeit goods, nor do we assist with the resolution of disputes.
There is no warranty for acccessories sold on pax.com or sold by PAX Labs on Amazon.com. Accessories are sold as-is. This accessories policy applies to both standalone accessories and accessories sold with devices. Exceptions: PAX accessories purchased in the EU are covered by limited warranty against defects in materials and workmanship for two (2) years from the date of purchase. See our EU site for how to obtain warranty service on accessories sold to the EU.
Refunds are only available for new and unused accessories purchased on www.pax.com and must be returned directly to PAX Labs within fourteen (14) days of receipt. If the tamper proof seal is broken, a refund cannot be honored. Accessories purchased through an authorized PAX retailer will not be refunded by PAX Labs; in such case, any refunds must be obtained from the authorized retailer from whom you purchased the accessory and will be subject to the retailer’s policy on refunds. PAX Labs is not responsible for and will not be bound by any additional warranties provided by retailers and does not authorize any other person to make or assume any obligation or liability in connection with any accessories.
Please note: consumable products such as High Purity Delta 8 Pods & High Purity THC Gummies are sold AS-IS. THERE IS NO IMPLIED WARRANTY ON CONSUMABLE PRODUCTS AND THEIR USE IS AT THE RISK OF THE BUYER. All sales of consumable products are final.
© 2024 PAX Labs, Inc. All Rights Reserved. PAX, X, and ERA are all trademarks of PAX Labs, Inc. Patents and Trademarks: https://www.pax.com/policies/intellectual-property
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© 2024 PAX Labs, Inc. All Rights Reserved. PAX, X, and ERA are all trademarks of PAX Labs, Inc. Patents and Trademarks: https://www.pax.com/policies/intellectual-property
Not For Sale To Minors.
